Are you planning to install Syncee that is a product sourcing Shopify application? If you want to make sure that you are totally ready to be a user, then before diving into trying the app, check this quick overview that can help you see more clearly.

What is Syncee? This app does product import, update, and upsert for online stores and export for those who want to turn their shop into a supplier business.

This top-rated Shopify service, that you can find in the Finding and adding products category, Finding suppliers subcategory in the App Store, is beneficial to use because you can save time and money with it. You can speed up the product management process in this way, as you can forget the manual methods, and you also don’t have to be afraid of facing any problem alone without a support.

This application can import products from any supplier that has an always updated product source file in an adequate format.

Syncee also has a supplier directory called Syncee Supplier Exchange. You can get products with just a few clicks after choosing a local wholesaler or drop shipper from the list, then the online store owner doesn’t have to do anything but filter the products, set the price margin, then schedule and automate.

lady in blue

Click on the subheadings to read more >>

How to install Syncee?

You have to go to Shopify’s App Store, and search for Syncee that you can find in the Finding and adding products category, Finding suppliers subcategory. Then simply click on the green Get button.

If you have already logged into your Shopify store, you will be immediately directed to the installation page. If you were not logged in, please make that step in order to see the page shown below. After this, click on the Install app button.
how to install syncee

About Syncee’s pricing plans

Syncee has 9 packages you can choose from in order to make it easier to find that one pricing plan that suits your needs the best. They are based on the product number you would like to upload/update, not on the number of variant SKUs.
pricing plans of syncee

Please note that every package contains 5 manual update/task/day, 1 automated update/task/day, and the 7-DAY FREE TRIAL provides 10 manual runs/task/day for up to 30 products.

Furthermore, it’s good to note that if you want more than one automatic run/task/day, you just have to send a message to our support team and discuss it.

No matter what pricing plan you choose, you get free support, you can work with suppliers without a number limit, and you can manage your products using a step-by-step wizard that helps you with all processes.

When choosing your plan after or during the trial period, you need to pick one that fits your suppliers’ data feed quantity.

Credit card is not required in the Syncee Dashboard, you only need to add it to your Shopify account.

Upgrading to a bigger plan?

Subscription plans can be hard to decide on, but it doesn’t have to be a big challenge. You just have to check how many products the plans include, then choose the best for your needs. Do not pick one that has a too low product limit. If you don’t really know which one you should choose, you can ask for help from Syncee’s support team via hello@syncee.io.

You have to upgrade if you want to have more products to manage than your plan’s limitation.

If the amount of the imported products exceeds the number of products in the purchased package, you will receive an error message in case of manual updating and an e-mail notification in case of automatic updating.

This is how you can upgrade or downgrade your plan:

1. Log in to your Shopify store admin page.
2. Click on apps.
3. Click on the Syncee app (this way you log in to Syncee automatically).
4. Find the “Subscription” page in the menu.
5. Click on another plan, pay the difference.

It will activate immediately.

Please note, that you are paying directly to Shopify, not Syncee, so you have to turn to the e-commerce platform’s support staff with aleatory financial issues.

How to get products into a Shopify store?

You can only get products into your online store with a data feed file. This source file has to be in a format like CSV, XML, XLS(X), JSON or TXT, and it has to be always updated. The data feed connection can be manual file upload, FTP, secured URL, URL, Dropbox URL, Google Drive URL, OneDrive URL, API or SOAP etc.

You can work with any supplier that provides a source file, and we recommend you to cooperate with a local wholesaler, drop shipper. Click on the tags if you want to know how you can upload a file from certain formats or from certain sources:

CSV, XML, XLS(X), JSON, TXT

FTP, SFTP, API, One Drive, Dropbox, Google Drive URL, Google Docs URL

Types of the import task:

UPSERT: upload new products + update existing
UPDATE: just update existing products
UPLOAD/IMPORT: just upload new products

What should a data feed file contain?

Are you a supplier and you want Syncee to manage your products and you want to, for example, be a member of the Syncee Supplier Exchange? Are you an online store owner and you are looking for a wholesaler or drop shipper that has a data feed file? If you have an answer ‘yes’ then you need to know what a data feed file should contain. It has to be in any formats like CSV, XML, XLS(X), JSON or TXT.

The data feed file has to contain:
  • SKU, Variant SKU
  • Barcode or Handle
  • Public Image URL
  • Title
  • Price
  • Inventory Quantity
  • Description
  • Option Value 1
  • Option Value 2

…and other crucial information needed.

Mapping: Supplier data feed fields – Shopify product fields

Using Syncee, after uploading your supplier’s data feed file, you will need to connect the headers of your source file with the adequate Store fields, that equals with the name of the fields in your Shopify store when you add a new product. It’s important to know that you can do it because the supplier can name the fields as they want, they don’t have to use the same terms. The only criterion to manage the products with Syncee is just it has to contain some required fields. Nevertheless, your source file needs to have a field that contains the product’s Title and Price in order to proceed.

On the mapping page, you will see a setting that is given to handle variants, which is the chain icon on the left-hand side. Syncee masterfully treats variants of your products, so this is an important step, and you must know when and how to apply it.

Read a detailed description about mapping.

Pricing terms

Here are the terms you have to be familiar with when you want to manage products and prices in your Shopify store. For a more detailed description, click on the subheading. You will need to connect some of the terms mentioned below with the correct Shopify store fields in Syncee by clicking on the Plus icon and choosing the right one when you do the managing. Check the terms you have to know in e-commerce now.

Price / Wholesale Price / Wprice:
This is the cost of the products that online store owners pay to the wholesaler/supplier.
Street Price:

This price is the one that you can see in the stores. This is the highest price among all.

MAP / Minimum Advertised Price:
This is the lowest price at which you can advertise products for sale in your store. It creates a balance between value and marketability.
Compare at Price:

This is what appears in your store as an older, higher price when you would like to offer a discount for the customers. They can compare the old price with the new, discounted price and decide accordingly.

Suggested Retail Price (SRP) / Sprice / Retail Price / Recommended Retail Price (RRP) / Manufacturer’s Suggested Retail Price (MSRP):
This is the price the wholesaler recommends you, online store owners, to use in their shop. You should consult your supplier’s Terms and Services, because it may contain critical information, like whether you are allowed to sell the product at a lower price than this. This is the first thing you should do when you start to sell the products of a new wholesaler.

Automatic currency exchange

You don’t want to use the currency that your supplier uses? No problem. Syncee is able to convert your file price currency to your store’s currency. For instance, if you have USD in your supplier file but your store’s default currency is EUR, you have to do the followings:

1. Map the supplier price field to Shopify price field in Syncee. and click on the “gear” icon.
2. Set the file (the supplier) currency. In the example it is USD. Syncee will automatically know the currency of your Shopify store and convert the currency when the task is running.

Basic product filtering

Do you have certain products in your source file that you do not want to upload? You can filter them in Syncee’s import task wizard.

Please do not use filters in your source file, because Syncee might not recognize them properly. If you want to filter the products, use the in-built Basic or Advanced filtering options.

You can filter by Vendors, Product type, Collections, and Images. Syncee automatically highlights each product from your feed with a check-mark and a green frame. If you do not wish to use the above-mentioned filters, just want to ignore a couple of items, click on the products and the frame will disappear, so Syncee will not upload them. If there are products in your feed without image and you do not want to post them, simply choose the “Do not upload products without images” option.
basic product filtering

basic product filtering

Scheduling your tasks

Using Syncee, you can set the frequency (for example, every day), the time (for example, 9.00) and your time zone (for example, +01.00 London) as for scheduling your tasks. Run your tasks at any given time in the future. You can run it automatically if you use for example URL or FTP file connection, or anything else except file upload.

By the way, Syncee will run the task every day if your task data is correct, and you have the proper plan if you set it to do a daily update.

Remember, you can run your task automatically once a day and 5 times manually. If you would like to update it more than once, read this article.

Variant update

Would you like to update your variants without adding anything new to your online Shopify store? Then, Syncee’s Variant update was created just for you.

This feature allows you to update already uploaded variants in your store. It is great for variant quantity or price updates. To use this feature, you need a data feed file that contains the variant SKUs, or variant barcode, that Syncee can use to identify the products in your store.

What can Syncee do with your variants? It updates quantity or price or any other required field, however, it won’t delete any variants from the store and it also won’t add new ones and it won’t set your quantity to zero.

Why is Syncee better than the Shopify bulk import?

Shopify’s bulk import only accepts CSV, while you can add TXT, CSV, XML, XLS(X) and JSON to Syncee.

The bulk import cannot be scheduled, but you can easily schedule the running of your task with Syncee whenever you want, any time you want. Also, with Shopify’s bulk import you cannot add a price margin or convert the currency, but you can do it with Syncee.

Moreover, Shopify’s own feature cannot be used in case of a bigger amount of products, because the system easily gets frozen.

shopify dashboard

Syncee Supplier Exchange

You still don’t know where you can find suppliers for your Shopify store? Syncee not just does product import and update for its customers but recommend trustworthy wholesalers and drop shippers in its in-app directory called Syncee Supplier Exchange. This catalog has been set live in spring 2018 and the number of the included companies keeps growing.

The benefit of this service is that retailers can get the chosen suppliers’ products with just a few clicks from the directory as Syncee’s team did everything beforehand and there’s no need for customization. All that online store owners need to do after choosing a company is to filter the products regarding what they want to sell. Then set the price margin and finally, schedule and automate.

By the way, before importing the certain supplier’s products it’s highly recommended to contact that chosen company.

Using the Syncee Supplier Exchange, Shopify merchants can speed up the whole product import process.

syncee supplier exchange

You get all the help

It’s good to know as a future Syncee user, that you have a step-by-step guide when you log into Syncee dashboard. If you check those carefully, you will see everything more clearly, it just needs time and attention. If you don’t have time and patience for checking how to use a product managing application then why would you want to have an online store at all?

Still have questions?

This is how you can contact Syncee’s support team:

  • Start a conversation from your Dashboard
  • Write an e-mail to hello@syncee.io
  • Use the chat icon in the bottom right corner here on this website

Our working hours are: Monday-Friday 9 AM to 5.20 PM in GMT+01.00 / UTC+02.00

For more information about Syncee, check our Help Center and get to know the app in a detailed way.

Get Syncee Now!

Content manager and e-commerce adviser at Syncee. Her passion is strong for e-commerce novelties, online stores, and Shopify. She is committed to helping others succeed by her writings.