Your daily routine:

-Solving the technical issues of our existing customers through chat and e-mail

-Solving other issues the customers may have with the software

-Delivering valuable customer insight to marketing and sales

-Work in close cooperation with marketing and sales to achieve customer satisfaction

 

Requirements:

  • Experience in Customer Support
  • Fluent English skills in writing
  • Great problem-solving skills
  • Ability to work in a team, but you are capable of working independently as well
  • Strong communication skills, a positive attitude, and empathy
  • Intermediate IT knowledge, you’ve seen files like XML, CSV and JSON
  • Interest in technologies and e-commerce
  • Fast-learning abilities
Bonus Points
  • 1-2 years in Customer Support
  • Work experience in a startup environment
  • Knowledege of Customer Support software, like Intercom
  • Technical support in a related field
What we offer:
  • Office in the city center, couple of minutes away from the Main Square
  • Great atmosphere every day
  • Opportunity to develop your analytical and IT knowledge and language skills
  • Free coffee

 

If you think you are suitable for this job, send us your detailed CV to jobs[at]syncee.io